Frequently Asked Questions

Everything you need to know about our botanical beauty essentials.

Are Highland products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and prioritize clean, plant-based ingredients to ensure they are gentle yet effective for all skin types, including sensitive skin.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Are your products cruelty-free and vegan?

Absolutely. Highland is committed to ethical beauty; we never test on animals, and all of our ingredients are 100% vegan-friendly.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancel.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to more countries in the near future.